Angus AnyWhere | Call Center
Achieve higher customer service levels, with lower costs.
When you have a large tenant population, it’s important to have the tools necessary to provide quick, worry-free service. Angus AnyWhere Call Center provides the ability to consolidate service management activities including service coordination, dispatch, tracking, closure and billing for millions of square feet of property.
The face of the Call Center is a Custom Tenant Services Interface that enables tenants from multiple properties to access service on-line. It can reduce call volumes by as much as 80%. Business rules for service levels, work assignments, tenant chargebacks and property events are all defined at the local level combining highly personalized customer service with stringent accountability.
It all works to ensure consistent and responsive service.
Call Center Mode delivers responsive, high quality service in a call center environment without losing the personal touch.
- Specialized Call Center dashboard focuses service coordinators on “to do” items only
- Automated work order routing rules and required handling notes are defined at the local level
- Service level escalation rules set at local level ensure nothing slips through the cracks
- Tenant billing rules defined at property and/or tenant level for special leases
- Property event notice boards assist when processing service requests
- Custom Service Portal provides simplified internet access for tenants
- High speed “call in” request processing
- Detailed request life cycle tracking with real-time status indicators
- Communication hub for all incoming and outgoing electronic messages for tenants, staff and vendors
- Improves service level consistency and quality across entire service team
- Enables high volume service coordination
- Reduces resource requirements for service coordination
- Increases tenant satisfaction by enabling responsive, accountable service
- Enables empathetic, personalized service in a Call Center environment