Angus AnyWhere | Call Center

Call Center

Achieve higher customer service levels, with lower costs.

When you have a large tenant population, it’s important to have the tools necessary to provide quick, worry-free service. Angus AnyWhere Call Center provides the ability to consolidate service management activities including service coordination, dispatch, tracking, closure and billing for millions of square feet of property.

The face of the Call Center is a Custom Tenant Services Interface that enables tenants from multiple properties to access service on-line. It can reduce call volumes by as much as 80%. Business rules for service levels, work assignments, tenant chargebacks and property events are all defined at the local level combining highly personalized customer service with stringent accountability.

It all works to ensure consistent and responsive service.

Call Center Mode delivers responsive, high quality service in a call center environment without losing the personal touch.

Read the case study