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Angus Systems is the industry leader in operations management software for commercial real estate. Leveraging the Internet and mobile technologies, Angus AnyWhere provides streamlined workflow for building operators, tenants, staff, and vendors. Our company is located in Don Mills, Toronto.


We Are Hiring!

SALES COORDINATOR

This newly created position will provide administrative support to the Sales team and will work with Sales Leadership and the Marketing Team to support Client Outreach and Engagement programs

This is a hands on role ideally suited for a university graduate with some sales experience in the B2B technology industry, and who is looking to take the next step up in their career path. The successful candidate will have a flexible approach to the range of duties expected from them.

Primary responsibilities include but not limited to:

1. Pre-Sales

  • Ensure that the sales enquiry process is conducted in a timely manner that meets internal procedures and customer satisfaction.
  • Assist the Sales team with preparation and follow up on quotations, process sales orders and act as a liaison between Sales, Finance and Client Services (Implementation Team)
  • Provide daily support to the Account Managers on sales and administrative tasks
  • Utilize market research skills to compile prospect lists for new sales/lead generation campaigns


2. Post Sales

  • Engage with Finance and Client Services as required
  • Maintain customer accounts and contacts in CRM and other internal databases
  • Perform basic sales duties when Account Managers are away or on calls
  • Support Customer Outreach and Engagement programs
  • May in future be responsible for Retention/Adoption calls to for our products and services to existing Customers

3. Other Responsibilities

  • Attend weekly Sales Team meetings
  • Attend training sessions as offered, grow knowledge of Angus Systems products and services and internal systems and tools
  • Stay current in product and service positioning
  • Assist with proposals/RFPs as required
  • Contribute to a customer focused environment that encourages information sharing, team based sales activity and an focus on new business, increased adoption and development
  • Any other duties that may be required from time to time

To apply, please include Sales Coordinator in your subject line, send your resume and covering letter to.

We thank all candidates for their interest, but only qualified candidates will be contacted.



CLIENT SERVICES REPRESENTATIVE

We are currently seeking a talented customer focused bilingual Client Services Representative to join our team in our lower volume, high service environment. This role demands the highest caliber of service to our business clients, but is much more than a simple customer service position. It will challenge your technical skills and your business acumen in delivering true service excellence in a non-traditional team environment. The right candidate will spend most of their time providing services & expertise directly to our clients and will contribute in other ways through special projects including some basic web development, proactive support, and other customer outreach programs.

IMPORTANT NOTE: Currently the Client Solutions team is available to our clients from 8:00 am to 8:00 pm ET, Monday to Friday. Typically individuals provide coverage 8 hours daily, occasional overtime is required. Appropriate theoretical and practical training will be provided.

Job Responsibilities include:

  • Provide services and support in English & French over the phone, online, and via email to clients.
  • Incident management activities including application troubleshooting, analysis, escalations, and follow-up.
  • Tracking and fulfilling service requests, providing backup support to colleagues as required.
  • Participate in documentation updates, English/French translation, and managing customer needs/requirements.
  • Proactive activities and services including problem resolution, product enhancements, and various customer outreach programs is required.
  • Special projects, providing assistance to colleagues, participation in corporate initiatives, and overall improvements in service delivery remain primary job functions.

Technical Qualifications :

  • Bilingual in English/French.
  • Minimum 2-3 years experience providing premiere client services and technical support in a B2B environment.
  • Strong aptitude for software/business applications, the Internet and networking, computers & smartphones, etc.
  • Strong web development skills using HTML, CSS, and Javascript.
  • Demonstrated ability to build & execute effective queries using SQL.
  • Experience with Content Management Systems like Wordpress, Concrete5, or similar products would be an asset.
  • Adobe Suite (Photoshop, Fireworks, etc.) would be an asset.

Employee Qualifications:

  • You are a strong team player and always conduct yourself in a professional manner.
  • You enjoy working and interacting with people.
  • You bring a sense of enthusiasm and urgency about your work, and regularly demonstrate a strong work ethic.
  • You are a master of service excellence.
  • Flexibility is your middle name.
  • You like to learn and are an intelligent problem solver who exercises outstanding judgment.
  • You are very good at managing your time and priorities.
  • You are proactive, able to work independently without supervision, and are viewed as responsible by your colleagues and peers.
  • You want to learn and grow with our company.
  • You are fully bilingual and able to communicate effectively in English and French, verbally and in writing.
  • You are dependable, enthusiastic, friendly, professional, and integrity driven.

Employee Assets:

  • The ideal candidate will be an intermediate customer focused application support person experienced in providing premium services to high priority clients, in a corporate B2B SAAS environment.
  • Knowledge of commercial real estate / building maintenance / management  Ideally you are a recent graduate of a Building Systems Engineering or Information Technology program.

To apply, please include Client Services Specialist in your subject line and send your resume to .

Only applications including a cover letter clearly outlining relevant skills, knowledge, experience and salary expectations, and explaining interest in our company and this position, will be reviewed.

We thank all candidates for their interest, but only qualified candidates will be contacted. No phone calls please.