Bilingual Client Solutions Representative

Description

We are looking for a Bilingual Client Solutions Representative to join our team!  The successful applicant must have excellent critical thinking and writing skills, have solid and diverse knowledge of computer operating systems, browser quirks, and mobile devices, as well as being comfortable speaking with clients on the phone. 

What you’ll get to do:
  • Develop strong, ongoing relationships that foster loyalty and retention with key client stakeholders and representatives through calls and email
  • Provide hands-on support through calls and email correspondence
  • Work closely with cross-functional teams to ensure that our client’s needs are being met
  • Take initiative and interest in side projects as required or assigned
  • Engage with an active approach to learning Angus AnyWhere® and understanding our industry and the competitive landscape
  • Advocate on your client’s behalf throughout Angus, and manage their expectations
  • Coordinate investigations into the system as well as logging information into the system
  • Analyze data trends and client feedback in order to improve process and functionality
Who you are:
  • You are fluent in English and French with outstanding interpersonal and communication skills. 
  • You have a minimum 3 years of relevant experience in Customer Service
  • B2B/SaaS background is an asset
  • You encompass a well-rounded set of competencies including technical skills, client focus, professional accountability, teamwork and critical thinking.
  • You are well organized, self-disciplined, have a driven nature, ability to influence and engage internal departments, prioritize work load as required, and are detail oriented to ensure clients are the first priority at all times, consistently providing service with excellence. 
  • You are a team player but can work well on your own and with minimal supervision if required, have a positive can/will-do attitude, always strive to the do the right thing for your colleagues and clients.
  • You possess an overall pleasure and interest in using technology as a tool
What we offer:
  • An opportunity to work in a stable and exciting work environment with growth opportunities
  • Tuition reimbursement program
  • Medical and dental benefits without a waiting period
  • Three (3) weeks paid vacation
  • Location! We are in Don Mills with free parking, close to the 401 and DVP, with bike racks, and a TTC stop outside our office 
  • Defined Benefit Pension Plan
  • Employee Assistance Program
  • A culture that encourages volunteering, giving back, team activities, and teamwork 
  • Free coffee, David’s Tea, filtered water, and soft drinks
  • An open concept, bright office with access to Wilket Creek and Sunnybrook Park
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