IT Help Desk Technician

Description

We are looking for an IT Help Desk Technician to join our team!  The successful applicant will be a team player who enjoys being the go-to person for internal technical support.  You are ready and eager to learn new skills and apply them to your role.

What you’ll get to do:
  • Provide first level tech support for internal team on issues related to computer hardware & software, mobile devices, and printers
  • Manage and prioritize incidents with incident management reporting system
  • Proactively identify issues and research solutions
  • Create, develop, and maintain documentation for IT Team
  • Maintain all IT accounts, security groups, policies, inventory, licenses, etc.
  • Liaise with third party vendors
  • Review and streamline technical processes
Who you are:
  • You have prior experience in a technical support or help desk setting
  • You have a degree/diploma in Information Technologies, or MCSA, or the equivalent in experience
  • You have in-depth knowledge of PC and MAC hardware/software
  • You have advanced troubleshooting and analytical skills
  • You have excellent time management skills, the ability to multi-task and prioritize, and consider yourself a self-starter
  • You are a great communicator who is able to deal with users at all levels of the organization
  • You are able to simplify technical concepts using user-friendly language
What we offer:
  • An opportunity to work in a stable and exciting work environment with growth opportunities
  • Tuition reimbursement program
  • Medical and dental benefits without a waiting period
  • Three (3) weeks paid vacation
  • Location! We are in Don Mills with free parking, close to the 401 and DVP, with bike racks, and a TTC stop outside our office 
  • Defined Benefit Pension Plan
  • Employee Assistance Program
  • A culture that encourages volunteering, giving back, team activities, and teamwork 
  • Free coffee, David’s Tea, filtered water, and soft drinks
  • An open concept, bright office with access to Wilket Creek and Sunnybrook Park
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